NOVYPET / TERMS

Website & inquiry terms

Information for visitors and wholesale inquiries.

Inquiries, quotations and orders

Submitting an inquiry does not place an order or confirm a factory visit or video appointment. Our team will review the request and contact you. Product specifications, prices, sample fees, shipping costs, delivery schedules and trade terms are confirmed separately in a written quotation or agreement.

Samples & bulk orders

Sample quantities and availability are confirmed by product. MOQ is confirmed by product and quotation. Fees, shipping and lead times are confirmed separately. Product-specific minimums apply only to the stated model and conditions. An estimated inquiry quantity does not confirm an order or acceptance of a minimum quantity. New structures, materials or tooling are reviewed for the project.

Schedules and product information

Timing and the start point are confirmed in your quotation. Lead times are stated in business days. Sample, trial, regular production and reorder schedules are reviewed separately. Confirm the current product specifications and availability with our team before ordering.

Files you share

Only submit files you are entitled to share. The online form accepts PDF, JPEG, PNG and WebP, up to 3 files of 10 MB each. Discuss confidentiality requirements and the receiving method with our team before sending proprietary designs, large CAD files or other formats.

Distributor applications and contact requests

Submitting an application does not grant distributor authorization. Our team reviews the information and discusses the partnership directly; wholesale accounts are arranged by the team after approval. Homepage contact requests ask our sales team to contact you and do not create an account, place an order or enroll you in a marketing subscription. Warranty and after-sales matters are reviewed for the product and applicable agreement.