NOVYPETNOVYPET / PRIVACY
Privacy policy
How NOVYPET handles information you share when contacting us.
Information you provide
When you send an inquiry, we collect your name, email, country, optional company details, requirements and any attachments. Distributor applications include your company, location, primary sales channel, optional phone and comments. The homepage contact form collects your email so our team can discuss your business needs. We store the form type, source and submission time to organize follow-up. These requests do not subscribe you to marketing emails or create a customer account.
Storage and service providers
We use Cloudflare services for website hosting and data storage, and for form protection when enabled. Inquiry notifications containing your contact details and requirements are sent to our team through Cloudflare Email Service. Attachments remain in protected storage. Your information may be processed outside your country. Inquiry attachments are restricted to authorized administrators.
Your choices
You can request access to, correction of or deletion of your inquiry information by emailing contact@novypet.com. We retain information while needed for the inquiry, related business records or applicable obligations. WhatsApp links open an external service governed by its own privacy terms.
Contact popup preferences
We store a timestamp in your browser to remember when you dismiss or submit the homepage contact popup, and a session flag to avoid repeated interruptions. These values contain no email or contact details. Clearing browser storage resets these preferences. Unsent form text is kept only in the current tab’s memory and is not promised to survive a refresh or closing the tab.